According to Google Travel, AirAsia online booking is available in many ways. You can book a flight ticket via the AirAsia website, Airpaz, Hutchgo and many more.
Today we will give you an overview of how to book a flight with AirAsia via the website. We will show you the basics from flight search and select, add-ons like baggage allowance and seat selection, input of guest details and payment.
How to book a flight in AirAsia using their website
You can book a flight through AirAsia mobile app or via website online. They are just the same in terms of selection of flight, adding add-ons, guest input and payment. Although the manage-booking feature is quite easy when using a website.
To book a flight, ensure that you already have a valid ID, preferred date and passenger details including birthday, contact number and email.
Search and select AirAsia flight
- Start by visiting AirAsia website https://www.airasia.com/en/gb.
- Sign in / Sign up for AirAsia account.
- Next click the Flights navigation from the menu selection.
- Select the type of flight you are going to book. Options are Round-trip, One-way and Multi-city. Select Round-trip if you are returning to your place, otherwise select One-way or Multi-city if you want to hop in other destinations.
- Input the number of guests or passengers that are classified as adult (12 years and above), Child (2 to 11 years old) and Infant (below 2 years old). Then select the travel class, options are Economy, Business, Premium Economy or Business Class. This will be your seat assignment in the aircraft.
- You may also opt to input Promo code or use your AirAsia points.
- Type in, the Origin Airport (where the flight will depart), Destination Airport (arrival airport), Departure date, Return Date (for Round-trip booking) and Click on Search.
- This will show you the flight results. Information includes the Airline, Flight number and estimated travel time. It also shows the departure and arrival time, initial price and complimentary baggage allowance (7 kgs hand carry x1).
- Click on the Select button, this will redirect you to add-on details.
In case you missed it: Globe SIM registration is still on going
Select Add-on
AirAsia will automatically select a 20 kgs baggage add-on, in which you can remove if not needed.
While there are many add-ons you can choose from, the website also gives you an option to select value pack or premium flex add-on bundle packages.
Value Pack
Value pack comes with 20 kgs baggage allowance, standard seat selection, one meal and a Free P600 pre-book shopping voucher on AirAsia shop.
Premium Flex
Premium Flex gives you a 20 kgs baggage allowance, standard seat selection, one meal, 2x change of date/time, express baggage delivery, boarding and check-in, and a Free P600 pre-book shopping voucher on AirAsia shop.
In case you didn’t choose their bundle packages, you can select on your own. Add-on options are Baggage Allowance, Seat Selection, in Flight meal and Travel Insurance.
Baggage Allowance
Carry-on Baggage
Your basic fare comes with free 7 kgs hand carry baggage. However, you have an option to add Xtra Carry-On for +₱490.00, this makes your total cabin baggage into 14 kgs. It consists of 1 cabin baggage and 1 small bag up to 7 kg each.
Each passenger is allowed to carry on board a maximum of two (2) pieces of cabin baggage comprising of either: One (1) cabin baggage or one (1) laptop bag or one (1) handbag or one (1) small bag. Cabin baggage dimensions must not exceed 56cm (H) X 36cm (W) X 23cm (D). Laptop bag, handbag or small bag must not exceed 40cm (H) X 30cm (W) X 10cm (L).
Checked Baggage
Passengers can bring (1) piece of checked baggage, select from range of below. Prices are during initial booking (in my case March of 2023), there will be changes in prices after initial booking.
- 20 kgs +₱416.51 (standard fee is ₱600.00)
- 25 kgs +₱501.50 (standard fee is ₱750.00)
- 30 kgs +₱595.00 (standard fee is ₱1,500.00)
- 40 kgs +₱764.99 (standard fee is ₱1,800.00)
Sports Equipment
You can also add sports equipment if you have. Check the prices below.
Upon selection of the checked baggage, you will then have an option to add Xpress baggage which is +₱80.00 per guest. Then click Done.
Seat Selection
For this add-on, click Pick a Seat, then click on available seat. Standard Seat (marked blue) is +₱199.00 while Hot Seat (marked red) is +₱399.00.
Santan Value Meal
You can choose from these AirAsia Santan value meals. All of which comes with free 250ml bottled water. You can pre-book up to 2 meals per flight and save up to 44%.
- Beef Tapa with Scrambled Egg +₱190.00
- Beef Burrito +₱180.00
- Chicken Inasal +₱190.00
- Uncle Chin’s Chicken Rice +₱190.00
- Pak Nasser’s Nasi Lemak +₱190.00
- Sesame Chicken Cold Soba +₱180.00
- Thai Basil Chicken with Rice +₱190.00
- Vegetable Rice Bowl +₱190.00
Travel Protection
Here you can select either No Travel Insurance, Flight Delay Insurance (inconvenience allowance in case of flight delay with more than 2 hours from the scheduled departure time, it is equivalent to +₱250.00) or Comprehensive Travel Insurance Lite (Basic insurance cover for your trip, medical expenses for sickness and accident for return flight, personal accident and belongings, trip interruption including flight delays or cancellation and Covid protection for domestic flights, this is +₱460.00).
What Add-ons we have selected
In our case, we need at least 25 kgs of checked baggage allowance and standard seat selection. I will exclude the travel insurance and Santan meal for this booking. You may also un-select baggage allowance and seat selection if you don’t need it.
After you have selected each add-on, just click continue. For the Covid-19 travel requirements, just click accept. After that, you will be redirected to input flight guest details.
Input Guest/s details
You have to input correct details of each guest when booking a flight. It is important that bookings must contain the passenger’s valid personal contact information, and include an alternative contact number. This is to ensure that guests can receive updates on flight disruptions or changes to the schedule.
Please make sure that the name is spelled correctly and identical to the spelling in your ID (Passport, UMID, PhilSys ID) and other travel documents.
Input the correct name, date of birth, gender, nationality or click on special assistance for PWD or any.
Just below the Guest/s details, you need to fill up the contact details. Input the complete name, email address and mobile number. You have an option to add company details and or Emergency contact person.
Then you can click continue, it will redirect to the Payment page.
Payment of AirAsia online booking
Review all of the flight details, click show booking fare details and you can proceed to payment. Here you need to sign in to Airasia account if you want to get free processing fee.
There are several ways to pay AirAsia online booking. You can pay through credit cards, payment partners, Internet banking or e-wallet.
Credit/debit card
If you have BigPay account, use the credit/debit card payment option then input the BigPay card details. Click on purchase and you’ll get a free processing fee. But if you are based in the Philippines, you cannot apply for BigPay because it is only available in Singapore and Malaysia.
Airasia accepts VISA and Mastercard credit/debit cards. Ensure that you have enough balance before making a purchase. There will be an additional at least ₱350.00 processing fee when using credit/debit card payment per guest.
Payment Partners
There is a processing fee and holding fee of minimum ₱450.00 per guest. To pay using Payment partners, select the partner you want to and click on purchase. It will generate a booking reference number.
Go to the nearest payment partner and present the booking reference number and the payable amount. Once paid, you’ll receive an email notification together with the itinerary ticket.
Payment partners are Bayad Center, ecPAY, Robinsons Dept. Store, The SM Store and MLHUILLIER.
Bookings will be on hold for 12 hours allowing you to pay, otherwise the booking will be cancelled.
G Cash
To pay using GCash, select wallet from the list, then click on GCash. There will be an additional processing charge of ₱350.00. You will be redirected to GCash login page, login to your account to pay.
Other Payment option
You can also pay using DragonPay and UnionPay.
After purchasing your ticket, you should receive a copy of it in your email. Present this itinerary ticket together with valid ID in the original airport.
How to contact Philippines AirAsia?
As of writing the phone hotline of AirAsia Philippines is unreachable, there is no call center even live chat support. If you need help with booking, or any concern regarding AirAsia, you can chat their chat-bot “Bo”, most of the queries can be addressed.
Make sure to manage the booking 48 hours before the scheduled flight, otherwise the flight details are confirmed and final.
Be on time or come early to the airport as this Airline usually departs ahead of time.
